Frequently Asked Questions
Below are solutions and answers to a number of common questions frequently asked
by our customers.
1. Do I get a colour proof?
Yes, our prices often do include a free initial colour proof that we aim to send
you within 24 hours of receiving your artwork, however the receipt of a free colour
proof is determined on the individual printing requirements or the account handlers
discretion.
Once proof is received all you need to do is fax the accompanying approval form
back to us with the approval or any amendments. Any following proofs may be charged
for; rates are based on individual projects.
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2. Is the proof one that I can show my customer?
The proof is primarily intended to be a layout proof so that you can check that
your job has output correctly. As all proofs are printed on our press, the colour
and quality will be exactly what your customer will see in the finished job.
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3. I am a new customer; can I set up an account?
Yes, simply following the instructions from the ‘contact us’ page and we will contact
you shortly.
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4. What are your normal lead times?
We have achieved turnaround of some jobs in less than 12 hours. However, we aim
to despatch most work within 1-2 working days from receiving proof approval. We
can normally give you an indication of current lead times when you place an order.
Long run orders and orders requiring special finishing may take longer.
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5. What about delivery charges?
We offer delivery to most locations on the UK mainland. Because we have a nationwide
geographic coverage, we use a national overnight carrier. Most deliveries arrive
before 4pm on the next working day.
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6. I use a PC, but most printers I know are Mac based. Can you
help me?
Of course we can. We use both Macs and PCs and can accept PC files in most popular
formats - Corel Draw, MS Publisher and Word included. We also run Quark XPress,
Illustrator and Photoshop on PCs as well as Macs, so whatever platform or software
you prefer we should be able to help.
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7. Do you print with bleed?
Yes we do. In fact all work is printed with bleed. We recommend that you use a 3mm
bleed on all edges of the document (unless, of course, your document doesn't require
bleed).
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8. Can you supply the job untrimmed as SRA3 sheets so I can overprint
later?
Yes we can, but you will need to use the A3 price. So for 1,000 A4s you will need
to use the 500 A3 price.
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9. What about VAT?
All prices shown on this site or quoted in written estimates are exclusive of VAT.
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10. Do you accept customer supplied paper?
If you require a particular type of stock, we would recommend a trial on our press
to guarantee quality.
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11. Is your trade printing service confidential?
Yes. We will not approach any of your customers as a direct result of you sending
their work to us. We want to build up a close and trusted working relationship with
all our customers, so you can rest assured that all work we receive from you will
be treated with complete confidence.
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12. How do I place an order?
You can telephone, fax, e-mail, post your order or simply follow the instructions
on our ‘contact us’ page. Then continue with copy already on there.
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13. Can I email files?
We have the capability to receive emails upto 15Mb. These should be sent to
production@printfortomorrow.co.uk
Files larger than 15Mb can be sent to us via FTP. Please contact us for details.
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14. Do you only print full colour work?
No, we also print black only projects (mono).
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15. Can you laminate print jobs?
Yes. Prices for laminating must be requested at the time of ordering.
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16. Does my leaflet qualify for zero rated VAT?
Whether a leaflet qualifies for zero rating is now based upon a matter of fact and
impression. Some of the main issues are:
Normally a single sheet of paper not bigger than A4 (can have up to A2 provided
it is folded).
Intended to be held in the hand to be read, and not to be hung up for general display.
It should convey information, be supplied in sufficient quantity to permit distribution,
printed on limp paper and be of an ephemeral nature (read and thrown away).
Items on stiff card or paper are not excluded. However, it is the function of the
product that is being tested before zero rating can be granted.
Manuals and brochures can be zero-rated, whereas forms, posters and stationery may
not be. HM Revenue & Customs supplies full information in Notice 701/10, 'Zero-Rating
of Books etc'.
There are also different rulings for single and multiple supply print jobs. More
information on this can be found in VAT Information Sheet 02/01(July 2001), 'Single
or Multiple Supplies - How to Decide'.
To visit the HM Revenue & Customs website
click here
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17.Do you accept credit card payments?
Available for both customer present and telephone transactions, we are able to accept
credit card payments. This quick and simple way to pay is available to our new and
current customers alike.
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Contact us for a quick quotation
or
click here for our online offers